PILLBUDDY (UK)

(A PRODUCT OF HEXIA HEALTH)

Privacy Policy

 

This Privacy Policy explains how Pillbuddy  (“we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our mobile application and related services (the “App”).

Company Details:

Company Name: Hexia Health Limited

Address: The Harley Building, 77-79 New Cavendish Street, London W1W 6XB

Registration Number: 14816493

Contact Email: hello@pillbuddy.co.uk

 

  1. Acceptance Term

By downloading, accessing, or using Pillbuddy, you agree to the terms of this Privacy Policy and explicitly consent to the collection and processing of your personal and sensitive health data as described herein.

2.What we offer:

The App provides the following features. You acknowledge and agree that these features are for informational purpose only:

  1. AI- Powered Medication Shortage Alert: Automated notifications for scheduled doses and low supply. We do not guarantee the reliability, accuracy, or timeliness of these reminders. You are solely responsible for taking your medication as prescribed.
  2. Medication Reminder:PillBuddy reminds you to take your medication on time, anywhere. It’s the easiest way to stay on track with your treatment.
  3. Family & Caregiver Alerts: With your explicit, revocable consent, designated individuals may receive notifications (e.g., for a missed dose).
  4. Gamification: Features like points, streaks, or rewards are designed to encourage adherence but are not an endorsement of any particular treatment.
  5. Cookies & Tracking Technologies: Used to enhance user experience, personalize features, and improve performance, as detailed in our Privacy Policy.
  6. Chatbot: PillBuddy’s friendly chatbot allows you chat with customer support at any time.

2. Information We Collect:

We collect information necessary to provide the App's services. This data falls into the following categories:

A. Personal & Account Information

  1. Personal Data: Name, email address, phone number, date of birth, gender.
  2. Account Details: Login credentials and account settings.

B. Sensitive Health Data

Because the App is designed for medication management, we collect Protected Health Information (PHI). This includes:

  1. Medication Data: Medication names, dosages, schedules, refill dates, and adherence history.
  2. Wellness Data: Symptom entries, notes, specific health conditions, or other self-reported wellness data.
  3. Caregiver Data: Contact details and relationship of any designated family members or caregivers who receive alerts (with your consent).

C. Technical, Device, and Usage Data

  1. Device Information: Device type, operating system, hardware model, unique device identifiers.
  2. Usage Logs: App usage duration, features accessed, interaction logs, and crash reports.
  3. Location: General, non-precise location (e.g., country, city) derived from your IP address, or precise geolocation if you enable it in your device settings.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience, personalize features, and analyze app performance.

  1. Session Cookies: Essential for maintaining your logged-in state and session integrity.
  2. Analytics Cookies: Used to understand how you interact with the App (e.g., frequency of use, popular features) to help us improve performance.
  3. Preference Cookies: Used to remember your settings and preferences for future visits.

You can manage or disable cookies in your device or browser settings, but please note this may negatively affect the App's functionality.

4. How We Use Your Information

We use your data strictly to provide and improve the app's features and services, including:

Purpose

Example Use

Service Delivery

Sending medication reminders, refill alerts, and secure family/caregiver notifications (if consented).

Personalization

Providing customized insights based on your symptom tracking and medication history

Communication

Sending important updates, security alerts, policy changes, and customer support responses.

App Improvement

Analyzing usage data to diagnose issues, optimize performance, and develop new features.

Legal Compliance

Complying with legal obligations, requests from government authorities, and protecting against fraud or misuse.

 

5. How and Why We Share Your Information

We do not sell your Personal Information or Sensitive Health Data to third parties.

We only share your information in the following limited circumstances:

  1. With Your Consent: Specifically, when you enable the Family & Caregiver Alerts feature, we share necessary information (like a missed dose notification) with the contacts you designate. You may withdraw this consent at any time.
  2. Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as secure cloud hosting/storage, payment processing, and analytics. These providers are contractually obligated to protect your data and only use it for the specific services we’ve requested.
  3. Legal Requirements: If we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request (e.g., a court order or subpoena).
  4. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity.

 

6. Data Security and International Transfer

  1. Security Measures: We implement industry-standard technical and organizational safeguards, including encryption both in transit and at rest, to protect your data from unauthorized access, disclosure, or destruction.
  2. Storage Location: Your information may be transferred to and processed in countries outside your own (e.g., where our secure cloud servers are located).
  3. International Safeguards: For users located in the UK, we take steps to ensure appropriate safeguards are in place, such as implementing Standard Contractual Clauses (SCCs), to ensure your data is treated securely and in accordance with the GDPR and other privacy laws.
  4. Risk Acknowledgment: While we strive to protect your data, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted to the App. Any transmission is at your own risk.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data. To exercise these rights, please contact us at hello@pillbuddy.co.uk .

  1. Right to Access: Request confirmation of whether we are processing your personal data and, if so, to get a copy of that data.
  2. Right to Correction/Rectification: Request that we correct any inaccurate or incomplete data we hold about you.
  3. Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data from our systems, subject to certain legal exceptions (e.g., we must keep some data for legal compliance).
  4. Right to Withdraw Consent: Withdraw your consent to process your data at any time (e.g., stopping family notifications).
  5. Right to Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
  6. Right to Lodge a Complaint: If you are in the UK, you have the right to file a complaint with your local Data Protection Authority.

 

8. Children's Privacy and Data Retention

Children’s Privacy

The App is not directed at children under the age of 18. If we learn that we have collected personal data from a minor without verifiable parental consent, we will promptly take steps to delete that information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with our legal, accounting, or reporting requirements.

  1. When your account is deleted, we will initiate the process of deleting your data, though backups and residual copies may take a short period to be fully purged from our systems.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Policy on the App or notifying you via email. The "Last Updated" date at the top will be revised accordingly. Your continued use of the App after the effective date of the changes constitutes your acceptance of the updated Policy.

10.Cookies Policy

Introduction

 

Pillbudy ("App") uses cookies and similar technologies to enhance your user experience, provide essential functionality, and analyze usage patterns. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.

 

What are Cookies?

 

Cookies are small text files stored on your phone, computer, or tablet when you visit a website or use an app. Most major app companies and websites, including PillBuddy, use them to help the app remember your preferences and activities, making your experience more seamless and personalized. The choice to accept them or decline them, however, is yours. Please note that disabling cookies may affect the app's functionality and features.

 

What type of information is held by the cookie?

 

Normally, a cookie holds the following information: the name of the app it has come from, how long the cookie will stay on your phone, and a randomly generated value.

 

Types of Cookies We Use

 

  1. Essential Cookies: These cookies are necessary for the app to function properly. They enable core functionalities such as security, network management, and accessibility.
  2. Performance and Analytics Cookies: These cookies collect information about how you use the app, such as which pages you visit and if you encounter any errors. This data helps us improve the app's performance and your user experience.
  3. Functionality Cookies: These cookies allow the app to remember choices you make, such as your username, language, or region, and provide enhanced, more personalized features.

How We Use Cookies

We use cookies to:

  1. Ensure the app functions correctly and securely.
  2. Improve the app's performance and functionality.
  3. Remember your preferences and settings.
  4. Conduct analytics to understand how the app is used.
  5. Deliver personalized content and advertisements.

 

Managing Cookies

 

To manage your cookie preferences, follow the instructions provided by your browser or device manufacturer. Here are links to manage cookie settings for popular browsers:

 

  1. Google Chrome
  2. Mozilla Firefox
  3. Apple Safari
  4. Microsoft Edge

 

If you have any questions about our use of cookies or this policy, please contact us at [hello@pillbuddy.co.uk] By using our app, you consent to our use of cookies as described in this Cookies Policy.

 

 

11. Contact Us

If you have any questions about this Privacy Policy, your rights, or how we handle your data, please contact:

Company Details:

Company Name: Hexia Health

Address: The Harley Building, 77-79 New Cavendish Street, London W1W 6XB

Registration Number: 14816493

Contact Email: hello@pillbuddy.co.uk

 

 

PILLBUDDY (Nigeria)

(A PRODUCT OF HEXIA HEALTH)

Privacy Policy

 

This Privacy Policy explains how Pillbuddy  (“we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our mobile application and related services (the “App”).

Company Details:

Company Name: PillBuddy Nigeria Limited

Address: 2nd Floor, 16B Admiralty Way, Lekki Phase 1. Lagos. RegistrationNumber:8530929

Contact Email: hello@pillbuddy.co.uk

 

  1. Acceptance Term

By downloading, accessing, or using Pillbuddy, you agree to the terms of this Privacy Policy and explicitly consent to the collection and processing of your personal and sensitive health data as described herein.

2.What we offer:

The App provides the following features. You acknowledge and agree that these features are for informational purpose only:

  1. AI- Powered Medication Shortage Alert: Automated notifications for scheduled doses and low supply. We do not guarantee the reliability, accuracy, or timeliness of these reminders. You are solely responsible for taking your medication as prescribed.
  2. Medication Reminder: PillBuddy reminds you to take your medication on time, anywhere. It’s the easiest way to stay on track with your treatment.
  3. Medication Refill: PillBuddy connects and sends notifications to the pharmacy for easy, on time refill.
  4. Family & Caregiver Alerts: With your explicit, revocable consent, designated individuals may receive notifications (e.g., for a missed dose).
  5. Gamification: Features like points, streaks, or rewards are designed to encourage adherence but are not an endorsement of any particular treatment.
  6. Cookies & Tracking Technologies: Used to enhance user experience, personalize features, and improve performance, as detailed in our Privacy Policy.
  7. Chatbot: PillBuddy’s friendly chatbot is always ready to help. You can chat to get quick answers about your medication schedule or speak with a Pharmacist or Doctor. It also provides helpful tips, encouragement, and reminders to keep you motivated and in control of your health.
  8. Personalised Health Insight: PillBuddy offer a personalised health insight based on the medication you are using.

2. Information We Collect:

We collect information necessary to provide the App's services. This data falls into the following categories:

A. Personal & Account Information

  1. Personal Data: Name, personal address, email address, phone number, date of birth, gender.
  2. Account Details: Login credentials and account details.

B. Sensitive Health Data

Because the App is designed for medication management, we collect Protected Health Information (PHI). This includes:

  1. Medication Data: Medication names, dosages, schedules, refill dates, and adherence history.
  2. Wellness Data: Symptom entries, notes, specific health conditions, or other self-reported wellness data.
  3. Caregiver Data: Contact details and relationship of any designated family members or caregivers who receive alerts (with your consent).

C. Technical, Device, and Usage Data

  1. Device Information: Device type, operating system, hardware model, unique device identifiers.
  2. Usage Logs: App usage duration, features accessed, interaction logs, and crash reports.
  3. Location: General, non-precise location derived from your IP address, or precise geolocation if you enable it in your device settings.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience, personalize features, and analyze app performance.

  1. Session Cookies: Essential for maintaining your logged-in state and session integrity.
  2. Analytics Cookies: Used to understand how you interact with the App (e.g., frequency of use, popular features) to help us improve performance.
  3. Preference Cookies: Used to remember your settings and preferences for future visits.

You can manage or disable cookies in your device or browser settings, but please note this may negatively affect the App's functionality.

4. How We Use Your Information

We use your data strictly to provide and improve the app's features and services, including:

Purpose

Example Use

Service Delivery

Sending medication reminders, refill alerts, and secure family/caregiver notifications (if consented).

Personalization

Providing customized insights based on your symptom tracking and medication history

Communication

Sending important updates, security alerts, policy changes, and customer support responses.

App Improvement

Analyzing usage data to diagnose issues, optimize performance, and develop new features.

Legal Compliance

Complying with legal obligations, requests from government authorities, and protecting against fraud or misuse.

 

5. How and Why We Share Your Information

We do not sell your Personal Information or Sensitive Health Data to third parties.

We only share your information in the following limited circumstances:

  1. With Your Consent: Specifically, when you enable the Family & Caregiver Alerts feature, we share necessary information (like a missed dose notification) with the contacts you designate. You may withdraw this consent at any time.
  2. Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as secure cloud hosting/storage, payment processing, and analytics. These providers are contractually obligated to protect your data and only use it for the specific services we’ve requested.
  3. Legal Requirements: If we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request (e.g., a court order or subpoena).
  4. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity.

 

6. Data Security and International Transfer

  1. Security Measures: We implement industry-standard technical and organizational safeguards, including encryption both in transit and at rest, to protect your data from unauthorized access, disclosure, or destruction.
  2. Storage Location: Your information may be transferred to and processed in countries outside your own (e.g., where our secure cloud servers are located).
  3. International Safeguards: For users located in Nigeria, we take steps to ensure appropriate safeguards are in place, to ensure your data is treated securely and in accordance with the NDPC and other privacy laws.
  4. Risk Acknowledgment: While we strive to protect your data, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted to the App. Any transmission is at your own risk.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data. To exercise these rights, please contact us at hello@pillbuddy.co.uk

  1. Right to Access: Request confirmation of whether we are processing your personal data and, if so, to get a copy of that data.
  2. Right to Correction/Rectification: Request that we correct any inaccurate or incomplete data we hold about you.
  3. Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data from our systems, subject to certain legal exceptions (e.g., we must keep some data for legal compliance).
  4. Right to Withdraw Consent: Withdraw your consent to process your data at any time (e.g., stopping family notifications).
  5. Right to Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
  6. Right to Lodge a Complaint: If you are in the Nigeria, you have the right to file a complaint with your local Data Protection Authority.

 

8. Children's Privacy and Data Retention

Children’s Privacy

The App is not directed at children under the age of 18. If we learn that we have collected personal data from a minor without verifiable parental consent, we will promptly take steps to delete that information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with our legal, accounting, or reporting requirements.

  1. When your account is deleted, we will initiate the process of deleting your data, though backups and residual copies may take a short period to be fully purged from our systems.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Policy on the App or notifying you via email. The "Last Updated" date at the top will be revised accordingly. Your continued use of the App after the effective date of the changes constitutes your acceptance of the updated Policy.

10.Cookies Policy

Introduction

 

Pilbuddy ("App") uses cookies and similar technologies to enhance your user experience, provide essential functionality, and analyze usage patterns. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.

 

What are Cookies?

 

Cookies are small text files stored on your phone, computer, or tablet when you visit a website or use an app. Most major app companies and websites, including PillBuddy, use them to help the app remember your preferences and activities, making your experience more seamless and personalized. The choice to accept them or decline them, however, is yours. Please note that disabling cookies may affect the app's functionality and features.

 

What type of information is held by the cookie?

 

Normally, a cookie holds the following information: the name of the app it has come from, how long the cookie will stay on your phone, and a randomly generated value.

 

Types of Cookies We Use

 

  1. Essential Cookies: These cookies are necessary for the app to function properly. They enable core functionalities such as security, network management, and accessibility.
  2. Performance and Analytics Cookies: These cookies collect information about how you use the app, such as which pages you visit and if you encounter any errors. This data helps us improve the app's performance and your user experience.
  3. Functionality Cookies: These cookies allow the app to remember choices you make, such as your username, language, or region, and provide enhanced, more personalized features.

How We Use Cookies

We use cookies to:

  1. Ensure the app functions correctly and securely.
  2. Improve the app's performance and functionality.
  3. Remember your preferences and settings.
  4. Conduct analytics to understand how the app is used.
  5. Deliver personalized content and advertisements.

 

Managing Cookies

 

To manage your cookie preferences, follow the instructions provided by your browser or device manufacturer. Here are links to manage cookie settings for popular browsers:

 

  1. Google Chrome
  2. Mozilla Firefox
  3. Apple Safari
  4. Microsoft Edge

 

If you have any questions about our use of cookies or this policy, please contact us at [hello@pillbuddy.co.uk] By using our app, you consent to our use of cookies as described in this Cookies Policy

 

10. Contact Us

If you have any questions about this Privacy Policy, your rights, or how we handle your data, please contact:

Company Details:

Company Name: PillBuddy Nigeria Limited

Address: 2nd Floor, 16B Admiralty Way, Lekki Phase 1. Lagos.

Registration Number:8530929

Contact Email: hello@pillbuddy.co.uk